Free to get started

One inbox for every conversation with your customers.

Ticketing, live chat, email, a self-service knowledge base, and AI-assisted replies — brought together in one shared workspace your whole team can work from.

No credit card required to sign up. The demo needs no login at all.

puredesk.uk/portal
Tickets
Sam Reyes
Billing question about upgrade
Alex Chen
Feature request: dark mode
Priya Patel
Can't access my invoice
Conversation
Hi — I'm trying to upgrade my plan but the button isn't responding. Can you help?
Sorry about that! I've reset your session — try again now and it should go through.
That worked, thank you! 🎉
Customer
SR
Sam Reyes
sam@brightlane.io
Status: pending
Priority: High
Tickets: 4 total

Everything your support team needs

Not just a ticket queue — a full toolkit that grows with your team.

🤖

AI-powered responses

Let AI draft replies for your agents to review, or auto-reply to live chats using your own knowledge base -- so customers get a grounded answer in seconds, day or night.

🎫

Unified ticketing

Every conversation — chat, email, or your customer portal — lands in one inbox with priorities, assignment, and a full reply thread.

💬

Embeddable live chat

Drop one script tag on your own site and let customers reach your team in real time, without leaving your product.

📧

Email-to-ticket

Customers can just send an email. It becomes a ticket automatically, and your reply lands straight back in their inbox.

📚

Self-service knowledge base

Publish answers to common questions so customers can help themselves before a ticket is ever needed.

⚙️

Automation

Auto-assign new tickets round robin, auto-tag by keyword, and auto-close stale conversations — so nothing falls through the cracks.

📊

Reporting & team performance

Track response times, resolution times, and customer satisfaction — for the whole team or broken down by agent.

Simple, transparent pricing

Start free. Upgrade from inside the app whenever your team outgrows a plan -- no sales call.

Free

Free
  • Ticketing
  • Contact directory
  • 1 embeddable widget
Start free

Starter

£24/mo
  • Everything in Free
  • Up to 10 agents
  • Up to 1,000 contacts
Get started

Pro

£79/mo
  • Everything in Starter
  • Unlimited agents
  • Unlimited contacts
  • Priority support
  • AI Assistant (500 sessions/mo included)
Get started

Up and running in minutes

No setup call, no configuration screens to fight through.

1

Create your workspace

Sign up and your team's shared inbox is ready immediately — no setup call, no configuration.

2

Connect your channels

Paste one script tag on your site for live chat, and give customers your support email — both feed the same inbox.

3

Reply and track

Assign it, resolve it, and see exactly how your team is performing over time — all from one place.