What teams usually ask before moving their support inbox to PureDesk.
Minutes, not days. Signing up gives your team a working shared inbox immediately -- there's no setup call or configuration wizard to get through first. Pasting one script tag on your site turns on live chat, and giving customers your support email turns on email-to-ticket; both feed the same inbox.
For a small team, the friction usually isn't the software itself -- it's per-seat pricing that punishes growth and a setup process that needs a sales call. PureDesk's Free plan covers 2 agents with no credit card and no time limit, and every paid tier is a single flat monthly price rather than a per-agent charge, so a small team can start free and grow into a paid plan without re-negotiating anything.
No. PureDesk is priced per workspace, not per agent: Free covers up to 2 agents, Starter (£24/mo) covers up to 10 agents, and Pro (£79/mo) has no agent limit at all. Adding another agent to your team never increases the bill.
Live chat is included on every plan, including Free -- it's the same embeddable widget and the same shared inbox as email and portal tickets, not a separate product with its own pricing.
Yes. Any email sent to your support address is automatically turned into a ticket, and your reply is delivered back to the customer's inbox as a normal email -- they never need to know a helpdesk is involved.
Yes. You can publish articles that customers can search and read on their own, both from a public help-center page and from inside the chat widget, before a ticket is ever needed.
Yes, on the Pro plan. It can draft replies for an agent to review and send, or auto-reply to live widget chats -- grounded only in your own published knowledge base articles, with 500 AI sessions included per month at no extra charge.
No. The Free plan needs no credit card, and it has no time limit -- it stays free for as long as you use it.
Yes. There's a live demo of the agent dashboard that needs no login at all, so you can see the real product before signing up for anything.
You upgrade from inside the app whenever you're ready -- no sales call, no waiting on a quote. The next plan's limits and price are shown up front before you confirm.